1. Research and Analysis
The first phase includes fact-finding. This takes the form of personal or group interviews to determine what the real issues are.
2. Assessment and Program Planning
In this phase, the client receives a summary of findings from phase one. Each issue or category of concern is matched with a step-by-step plan for resolution. The plan may be as simple as teambuilding workshops for specific groups or individual coaching for team leaders. Or, it may be more far reaching and include recommendations for restructuring, retraining, etc.
3. Implementation and Evaluation
In the final phase, the programs recommended in the previous phase are implemented according to the client's schedule. A folow-on or follow-up process is often recommended as a means for ensuring success and providing ongoing support or training as needed.
"Denny conducted a major assessment of our organization. With her help we
were able to isolate and deal with issues that helped our management team
operate more effectively. The impact of significant growth and moving from
an entrepreneurial to an operations organization was greatly facilitated with
Denny's guidance."
-Executive Vice President, High Technology Company
"Denny's diagnostic work and recommendations have prompted us to initiate leadership development as well as an improvement plan that the Management
Council is using as a touch stone to ensure progress in our strategic plan. We've also addressed system changes that greatly enhance how we communicate with each other in the organization."
-President and CEO, National Research Organization