With today's fast-moving environment, diverse workforce and higher customer expectations, conflict is almost inevitable. Most employees, though, do not have the skills to manage conflict effectively. Learn these skills in Denny's conflict management training:

• Learn what factors contribute to the communications process and how they interact
  
• Understand personality types and how they impact interpersonal relationships
  
• Recognize what triggers defensive postures and how to avoid them
  
• Practice techniques for resolving conflicts

Denny conducts programs in each of the following topic areas using information about your organization to tailor content and presentation to your specific needs:

Waging Peace: Resolving Conflict and Finding Solutions Together
Understand and practice the skills needed to create win-win situations when misunderstanding or conflict arises.

Dealing with Difficult People and Situations
Learn how to take charge of hostile people and situations and to handle them effectively without feeling "beat up" by the process.

Developing Effective Working Relationships
Learn proactive skills for developing and supportive relationships in fast-moving, high stress environments.